Help & FAQs

Q: Can an e-cigarette rated for 50,000 puffs really deliver 50,000 puffs?

A: The rated number of puffs is based on laboratory standard testing (each puff lasting about 2 seconds). Actual usage may vary slightly due to differences in inhalation habits and frequency.

Q: Do I need to charge it before first use?

A: Our products are rechargeable. Charge for 30 minutes before first use. The indicator light will turn green when fully charged.

Q: What charger should I use?

A: Any standard Type-C charging cable will work. If you encounter charging issues, try using a different charger.

Q: Why does the flavor change when the battery is low?

A: When the battery is low, the power output decreases, which may reduce the amount of vapor produced. This is normal.

Q: Why can't I get any vapor on the first use?

A: Remove the protective film from the air intake holes at the bottom (if present), or try inhaling more forcefully to activate the airflow switch.

Q: Why does the flavor taste different from what I bought before?

A: Flavor variations can occur due to batch differences or storage conditions (high/low temperatures). Store in a cool place and use within the expiration date.

Q: What should I do if the flavor disappears halfway through?

A: Let the device rest for 5 minutes to allow the e-liquid to saturate the atomizer core. Avoid continuous hard puffs that can cause dry burning.

Q: Is it normal for the mouthpiece to get hot?

A: Mild heating can occur after more than 10 continuous puffs. Pause usage to let it cool down.

Safety & Troubleshooting

Q: Can I still use it if the e-liquid leaks?

A: If there is minor leakage, wipe it clean and continue using it. For significant leakage, stop using it and contact customer service.

Q: What should I do if I taste bitterness or a burnt flavor?

A: Stop using it immediately! This could be due to dry burning of the atomizer core. Contact customer service for a replacement.

Q: Can I bring e-cigarettes on a plane?

A: You can carry them on board (check local regulations for international flights), but they must not be checked in (lithium battery safety regulations).

Purchase & After-sales Issues

Q: How can I verify the authenticity of the product?

A: Scratch off the anti-counterfeiting code on the packaging and check it on the official website.

Q: Can I return the product after opening?

A: Disposable e-cigarettes are personal hygiene products. Once opened, they cannot be returned or exchanged unless there is a quality issue.

Q: How long will it take to receive my order?

A: Typically 5-7 business days, but some regions may take 10-12 business days (specific logistics information can be tracked with the tracking number).

Q: How long can I store unopened e-cigarettes?

A: It is recommended to use them within 1 year (check the expiration date on the packaging). Store in a cool, dry place.

Q: What should I do if the e-liquid thickens in winter and becomes hard to inhale?

A: Warm it up with your hand or place it in a 25°C environment for 10 minutes to restore its consistency.

Q: How should I dispose of it after use?

A: Dispose of it in an electronic waste recycling bin (contains lithium batteries, do not discard carelessly).

Other Common Questions

Q: Why do I hear a "gurgling" sound when I inhale?

A: This is due to the e-liquid saturation causing slight bubbling. Letting it stand upright and resting will improve the issue.

Q: Can pregnant women or minors use it?

A: Absolutely not! This product contains nicotine and is intended for adult smokers only.

Q: Which is more harmful, e-cigarettes or regular cigarettes?

A: E-cigarettes are less harmful but not harmless. Non-smokers are not recommended to use them.