Shipping policy
Welcome to Aivono™!
We are committed to providing you with a seamless shopping experience, including reliable shipping and support. Please read our shipping guidelines to learn how we handle deliveries and ensure your safety:
Shipping Costs and Free Shipping
Orders under $39.98: A flat shipping fee of $4.99 applies.
Orders over $39.98: Enjoy free shipping.
Shipping Times
United States: Delivery is estimated to take 7-12 business days.
International: Delivery typically takes 7-15 business days.
Please note that these are estimated delivery times and may vary depending on factors such as customs clearance and local postal services.
Lost or Damaged Packages
If your package is rarely lost or damaged during transit, we are here to help:
Lost Packages: If your package goes missing during transit, we will work with the shipping service provider to investigate and resolve the issue promptly. If the package cannot be located, we will either refund your full amount or send a replacement at no additional cost.
Damaged Packages: If your package arrives damaged, please contact us immediately. We will need photos of the damage to file a claim with the shipping service provider. Once the damage is verified, we will either refund the purchase price or send a replacement product quickly.
Worldwide Shipping
We proudly offer worldwide shipping to ensure our products reach customers globally. Whether you are in the United States or elsewhere, we strive to deliver your order reliably and securely.
Return and Refund Policy
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you can return the item within 30 days for a full refund. Please refer to our refund policy for detailed instructions on how to initiate a return.